Need some help?

General FAQs

• How do you use my information?

  At Afin Bank, we value your trust and are committed to handling your information responsibly. Please review our Privacy Notice, which explains how we use your data, which can be found here.

• How can I notify you of a death of an account holder?

  We understand how challenging this time can be for you and your loved ones. If you need to inform us of the passing of an account holder, we’re here to assist you with care and sensitivity.

   

  You might find some helpful information on our Life events page.   You can also call our Customer Service team at 0333 344 2974.  Our team is here to provide the support and guidance you need during this difficult time.

• How do I make a complaint about my Mortgage?

  We’re Here to Listen

   

  At Afin, we’re committed to excellent service and customer care. But if something isn’t right, we want to fix it.

   

  Share Your Feedback

  If you’re not fully satisfied, let us know—we’re here to help.

  • More details can be found on our Complaints page
  • Call Us: Speak to our Customer Service team at 0800 862 0487
  • Email Us:  Reach us at complaints@afinbank.com.

  Your feedback helps us improve and create a better experience for everyone. We appreciate your input.

• I am experiencing financial difficulty and need additional support.

  Life can bring challenges, and whether you’re facing financial difficulties or going through a tough time, we’re here to help.

   

  How to Reach Us

  • More details can be found in the help and support pages of our website
  • Call Us: Our Customer Service team is ready to assist you at 0333 344 2974

  You don’t have to face this alone—reach out to us whenever you need support. We’re here to listen and help you navigate through tough times.

• How do I request communications in large print, braille or audio?

  We’re committed to making sure our services are accessible to everyone. If you need to receive communications from us in large print, braille, or audio, we can arrange this for you.

   

  How to Request

  • Call Us: Contact our Customer Service team at 0333 344 2974
  • More details can be found online: Check our Contact Us page for alternative ways to reach us.

  Your needs matter to us, and we’re here to provide the support and accommodations you require. Don’t hesitate to get in touch.

• How to tell us about any additional support needs

  How We Can Help

   

  If you need extra support or have ideas on how we can improve, we’re here to help.

   

  Get in touch by:

  Visiting our Help & Support page for more options

  Calling our Customer Service team at 0333 344 2974