Need some help?

Changes to your mortgage

• Can I extend or reduce the term of my mortgage?

  If you’re thinking about changing the term of your mortgage, reach out to our Customer Services team on 0333 344 2974 to explore your options.

• My current mortgage deal is ending soon. What options are available?

  We’ll keep you informed every step of the way. At least three months before your initial mortgage period ends, we’ll write to you with details about the options available to you. This will give you plenty of time to explore your choices, research alternatives, and complete the application process to ensure your new mortgage deal starts seamlessly as your current one ends.

   

  You can also discuss your options toward the end of your fixed period date with your broker.

   

  We’ll also send you a helpful reminder 30 days before your initial period ends.

   

  If no action is taken, your mortgage will move to our reversionary rate, which is a variable rate and may be higher or lower than your current rate, which may increase or decrease your monthly payment.

   

  To discuss your options, simply contact us at 0333 344 2974, and one of our experienced mortgage advisors will be happy to assist you. We’re here to help!

• How do I request a payment holiday?

  If you are struggling to meet your repayments, please reach out to our Customer Services team at 0333 344 2974 to discuss this. We’ll do our best to assist you, and we’ll guide you through the eligibility criteria to see how we can help.

• How do I get a mortgage statement?

  We’ll email them to you every year on the anniversary of your completion date—keeping you informed and up to date. If you require a statement earlier than your anniversary date then please contact us at 0333 344 2974.

• I’d like to pay my mortgage off early; what do I need to do?

  To settle your remaining mortgage balance and close your account, you’ll need to request a redemption statement. This statement will confirm the full amount required and is valid for 30 days from the date it’s produced. Get in touch with our Customer Services team at support@afinbank.com we’ll be happy to assist you.

• How do I update my personal details?

  Head to Contact Us to find the easiest way to reach our Customer Services team.

• How do I add or remove a party from my mortgage?

  Contact our Customer Services team at 0333 344 2974 to discuss your situation. While assistance depends on specific circumstances and eligibility criteria, we’ll do our best to guide and support you.

• How do I add or remove a Power of Attorney?

  Please reach out to our Customer Services team at 0333 344 2974, and we’ll be happy to discuss this with you.

• Can I take my mortgage with me to another property?

  Taking your mortgage with you to another property is known as “porting”. We currently don’t offer this service.